Cookie Policy (Rev. 27-02-2026)
1. Cookie Policy
Policy Statement
Please read this Cookie Policy carefully as it describes Glevum Window’s collection, use, disclosure, retention and protection of your personal information. This Policy applies to any website, application or service which references this Cookie Policy.
About this Policy
Glevum Windows takes the privacy of its customers and that of its customers’ customers very seriously and is committed to protecting personal information. This Cookie Policy sets out which cookies we use, their purposes, and the personal information collected.
This policy does not form part of any Glevum Windows Employee’s contract of employment and may be amended at any time.
2. Definitions
Information
Means information or data (including critical business information) which is stored electronically, on a computer or authorised device (such as mobile phones), or in paper-based filing systems / locations.
Personal Data
Means any data relating to an identified or identifiable living individual who can be identified from that data (or from that data and other information in our possession). Personal data can be factual (for example, a name, address, date of birth, customer number, location data), or it can be an opinion about that person, their actions and behaviour.
Data Protection Legislation
Means the General Data Protection Regulations (EU) 2016/679 (“GDPR”), unless and until GDPR is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then any successor legislation to the GDPR or the Data Protection Act 1998
Data Subjects
Means all the identified or identifiable living individual to whom the personal data relates. A data subject need not be a UK national or resident. All data subjects have legal rights in relation to their personal information.
Data Subject Rights
Means the Data Subjects rights to be informed of the data being held about them, have access to the data (known as a Subject Access Request), ability to be able to rectify the data, to be forgotten – have that data erased, to restrict processing of the data (the data can be stored but not processed), to be able to have the data transfer easily between IT environments (portability), to be able to object to certain processing aspects (such as marketing), as well as rights relating to automated decision making and profiling.
Processing
Means any activity that involves the use of the data. It includes collection, recording, structuring or storage of the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transferring Personal Data to third parties.
Cookies
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.
3. About Glevum Windows Limited
Who we are
This Cookie Policy applies to the official website (glevum.co.uk) of Glevum Windows Limited (a company incorporated in England with company registration number 03020576) whose registered office address is Staverton Court, Staverton, Cheltenham, Gloucestershire GL51 0UX.
If you have any questions
If you have any questions about this privacy notice, please contact our Data Protection Officer (DPO) by email – mail@glevum.co.uk
4. Cookies
What cookies we use
We primarily use cookies on our website known as performance cookies.
Performance Cookies
| Cookie Type | What personal information is collected? | What is it used for? | Further information |
| Google Analytics | • No personal data is collected | • To collect anonymous information about how visitors use our website and those of other businesses in our Group
• We use the information to compile analytical reports which help us improve our website/s • The cookies collect information such as the number of visitors to our website, how they arrived there (e.g. directly from the internet or through linking from another website) and tracking which webpages they visited. |
• Persistent cookies
• Examples of such cookie names are: _utma _ga • Google privacy details can be found here |
| Microsoft Clarity | • No personal data is collected | We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. | |
| You Tube | • IP address and location | • We may embed YouTube videos onto our websites, YouTube will then track your usage of the video, how long you watch it for, your IP address and location. | • Session cookies – Glevum Windows do not retain or use this information
• YouTube privacy details can be found here |
Of course, you can also visit our website without accepting cookies. If you do not want your computer to be recognised the next time you visit, you may also decline to use cookies by changing the settings in your browser to “decline cookies”.
The respective procedure can be found in the operating instructions of your respective browser. If you refuse the use of cookies, however, this may lead to restrictions in the use of some areas of our websites.
Social Media Plugins
Our website uses so-called “social plugins”. Currently these are the plugins of the services Twitter and Facebook. We ourselves do not collect personal data by means of social plugins or their use. Only when you actively click on one of the social plugins, can data be transmitted to the service provider and stored there.
5. Complaints
Complaints to the Regulator
If you do not think that we have processed your data in accordance with this notice, please contact us by email using mail@glevum.co.uk
If you are not satisfied with our response, you can refer the matter to the Information Commissioner's Office. Information about how to do this is available on their website at www.ico.org.uk
6. Changes to this Policy
Notification of Changes
Glevum Windows reserve the right to change this policy at any time. Where appropriate, we will notify Data Subjects of those changes in writing (letter or email). An up-to-date copy of this Policy will always be held on our website www.glevum.co.uk .
Each revised copy will have a version number and date on it. You can also request an up-to-date version by emailing us using mail@glevum.co.uk
Here to help
We have used Glevum many times over the last 25 years and have never been disappointed with the quality of workmanship, timely service and friendly approachable people.
M. Tattersall (Gloucester)
Very good, excellent communication, highly recommended.
M. Thomas (Lydney)
A truly professional company, who respected our home, were courteous and helpful when dealing with us.
M. Wear (Gloucester)
Every member of staff we have dealt with provided excellent customer service they were friendly and professional. We are happy to recommend the company.
S. Groves (Swindon)
Excellent service from start to finish. Well explained on the initial home visit and questions answered fully. Easy to make payments and such a professional and pleasant experience. I would recommend to others and would definitely use the company again.
B Rollins (Gloucester)
Glevum Windows and doors are of excellent quality and the fitters, Matt and Dean were both quick, efficient and tidy workers. We found them both friendly and polite. We would not hesitate to recommend the Company and the service they provided.
N Harris (Pershore)
A very personal service; I felt valued as a customer and they listened to what I wanted. Excellent quality of product and service. I decided not to go with a larger well-known brand as they did not provide the same personal service in the quotation stage.
J. Miller (Symonds Yat)
Excellent everyone was professional and yet friendly. I felt all were giving me good service and I felt a valued customer.
D. Morse (Lydney)
Always helpful and courteous whichever department one is speaking with.
Fitters are skilled and careful. Products are not the cheapest on the market but they are of the best quality and extremely good value for money.
R. Savage (Worcester)
Excellent service from start to finish, we had secondary Glazing fitted into our dental practice. Glevum attended when they said they would, completed the job with minimum disturbance to the daily running of the practice, and left their work place clean and tidy. The glazing has made such a difference, staff are much warmer and the radiators have been turned to low.
H. Pugh (Gloucester)
Glevum were prompt in quoting for the work. The order was placed and doors and windows far more quickly than other companies were able. The fitting was completed to a high standard. I'm very happy with the work and product!!
K. Smit (Bristol)
So happy with installation, can really feel the difference in room temperature. Fitters were excellent, very pleasant and left everywhere clean and tidy. Very professional job. Would certainly recommend. Thankyou Glevum.
L. Hollis (Ross-on-Wye)
We have used Glevum many times over the last 25 years and have never been disappointed with the quality of workmanship, timely service and friendly approachable people.
M. Tattersall (Gloucester)
Very good, excellent communication, highly recommended.
M. Thomas (Lydney)
A truly professional company, who respected our home, were courteous and helpful when dealing with us.
M. Wear (Gloucester)
Excellent service from start to finish. Well explained on the initial home visit and questions answered fully. Easy to make payments and such a professional and pleasant experience. I would recommend to others and would definitely use the company again.
B Rollins (Gloucester)
Every member of staff we have dealt with provided excellent customer service they were friendly and professional. We are happy to recommend the company.
S. Groves (Swindon)
Glevum Windows and doors are of excellent quality and the fitters, Matt and Dean were both quick, efficient and tidy workers. We found them both friendly and polite. We would not hesitate to recommend the Company and the service they provided.
N Harris (Pershore)
A very personal service; I felt valued as a customer and they listened to what I wanted. Excellent quality of product and service. I decided not to go with a larger well-known brand as they did not provide the same personal service in the quotation stage.
J. Miller (Symonds Yat)
Excellent everyone was professional and yet friendly. I felt all were giving me good service and I felt a valued customer.
D. Morse (Lydney)
Always helpful and courteous whichever department one is speaking with.
Fitters are skilled and careful. Products are not the cheapest on the market but they are of the best quality and extremely good value for money.
R. Savage (Worcester)
Excellent service from start to finish, we had secondary Glazing fitted into our dental practice. Glevum attended when they said they would, completed the job with minimum disturbance to the daily running of the practice, and left their work place clean and tidy. The glazing has made such a difference, staff are much warmer and the radiators have been turned to low.
H. Pugh (Gloucester)
Glevum were prompt in quoting for the work. The order was placed and doors and windows far more quickly than other companies were able. The fitting was completed to a high standard. I'm very happy with the work and product!!
K. Smit (Bristol)
So happy with installation, can really feel the difference in room temperature. Fitters were excellent, very pleasant and left everywhere clean and tidy. Very professional job. Would certainly recommend. Thankyou Glevum.
L. Hollis (Ross-on-Wye)