Glevum After Care
Here to help
Here at Glevum we pride ourselves on both the high quality of the products that we install and of the installation itself. We hope that you will enjoy many years of trouble free use of your doors, windows or a conservatory. On the rare occasions where a problem does arise we want to make it as easy as possible for you to contact us and notify us as a problem.
You can contact us in a couple of different ways:
- By calling our dedicated Service telephone number – 01452 760007. Please note that when all our service engineers are busy the line will divert to a line where you can leave a message and you will be called back.
- In person by speaking face to face with a member of our staff e.g. one of our fitters/sales person/designers.
- When you raise an issue with us we will endeavour to contact you within 48 hours of you making contact (weekends and bank holidays excluded).
However you contact us it will help us to locate your information more quickly, if you can provide us with your Contract Number, which can be found on your Guarantee document. It would also be helpful if you could leave a brief description of the problem, including whether or not your property is secure (as we will endeavour to prioritise such cases).
Once we have received details of your problem, in almost all instances the next stage will be for one of our Service Managers to contact you to arrange a mutually convenient date and time to visit your property. The survey will usually result in one of two outcomes. If the problem and repair is covered by the guarantee, any parts will be ordered and another date set for an engineer to return. If the problem falls outside the guarantee (either due to the nature of the problem or the length of time since an installation i.e. outside guarantee) then currently we will not be able to help you with your service requirement due to the effects and after-effects of the Pandemic..
In the unlikely event of us not being able to resolve any issue to your satisfaction you should write to our Managing Director, Glevum, Broadoak, Newnham on Severn, Gloucestershire GL14 1JF.
A truly professional company, who respected our home, were courteous and helpful when dealing with us.
M. Wear (Gloucester)
Every member of staff we have dealt with provided excellent customer service they were friendly and professional. We are happy to recommend the company.
S. Groves (Swindon)
Excellent service from start to finish. Well explained on the initial home visit and questions answered fully. Easy to make payments and such a professional and pleasant experience. I would recommend to others and would definitely use the company again.
B Rollins (Gloucester)
Glevum Windows and doors are of excellent quality and the fitters, Matt and Dean were both quick, efficient and tidy workers. We found them both friendly and polite. We would not hesitate to recommend the Company and the service they provided.
N Harris (Pershore)
A very personal service; I felt valued as a customer and they listened to what I wanted. Excellent quality of product and service. I decided not to go with a larger well-known brand as they did not provide the same personal service in the quotation stage.
J. Miller (Symonds Yat)
Excellent everyone was professional and yet friendly. I felt all were giving me good service and I felt a valued customer.
D. Morse (Lydney)
Always helpful and courteous whichever department one is speaking with.
Fitters are skilled and careful. Products are not the cheapest on the market but they are of the best quality and extremely good value for money.
R. Savage (Worcester)
Excellent service from start to finish, we had secondary Glazing fitted into our dental practice. Glevum attended when they said they would, completed the job with minimum disturbance to the daily running of the practice, and left their work place clean and tidy. The glazing has made such a difference, staff are much warmer and the radiators have been turned to low.
H. Pugh (Gloucester)
Glevum were prompt in quoting for the work. The order was placed and doors and windows far more quickly than other companies were able. The fitting was completed to a high standard. I'm very happy with the work and product!!
K. Smit (Bristol)
So happy with installation, can really feel the difference in room temperature. Fitters were excellent, very pleasant and left everywhere clean and tidy. Very professional job. Would certainly recommend. Thankyou Glevum.
L. Hollis (Ross-on-Wye)