Glevum After Care
Here to help
Here at Glevum, we pride ourselves on the quality of the products we install and the installation itself. We hope you enjoy many years of trouble-free use of your doors, windows, or conservatories. On the rare occasions when a problem does arise, we would like to make it as easy as possible for you to contact us and let us know about the issue.
You can contact us in a couple of different ways:
- Call our dedicated Service telephone number: 01452 760007. Please note that when all our service engineers are busy, the line will divert to a line where you can leave a message and be called back.
- In person, by speaking face to face with a member of our staff, such as one of our fitters, salespeople, or designers.
- When you raise an issue with us, we will endeavour to contact you within 48 hours of you making contact (weekends and bank holidays excluded).
However you contact us, it will help us locate your information more quickly if you can provide us with your Contract Number, which can be found on your Guarantee document. It would also be helpful if you could briefly describe the problem, including whether or not your property is secure (as we will endeavour to prioritise such cases).
Once we have received details of your problem, in almost all instances, the next stage will be for one of our Service Managers to contact you to arrange a mutually convenient date and time to visit your property. The survey will usually result in one of two outcomes. If the guarantee covers the problem and repair, any parts will be ordered, and another date will be set for an engineer to return.
In the unlikely event that we are unable to resolve any issue to your satisfaction, you should write to our Managing Director, Glevum, Broadoak, Newnham on Severn, Gloucestershire GL14 1JF.
“Friendly, helpful staff from sales person to fitter, excellent service all round.”
J Holyhead (Gloucestershire)
March 2026
“Very helpful and reassuring. My window and door were fitted by 2 very nice men and its prefect, we are so pleased, thank you so much.”
K Smith (Gloucestershire)
February 2026
“Very professional service from the quote to the fitting. Very pleased.”
J Ochiltree (Gloucestershire)
January 2026
“We have used Glevum many times over the last 25 years and have never been disappointed with the quality of workmanship, timely service and friendly approachable people.”
M Tattersall (Gloucestershire)
January 2026
"Excellent service and workmanship. Highly recommend."
M Tomlin (Gloucestershire)
November 2025
"Glevum were very professional throughout the purchase and installation and I am happy with the finished result. Installation team were courteous, neat and tidy throughout the process."
R Elliott (Gloucestershire)
November 2025